Faqs
Shipping & Delivery
A: Yes! We provide free standard shipping on all orders to the contiguous United States.
A: Orders typically take:
- 3-5 business days to process
- 5-8 business days to deliver via standard shipping
A: Absolutely! You'll receive a tracking number via email once your order ships.
A: While we primarily offer standard shipping, expedited shipping is available upon request. Just reach out to our customer service team, and we’ll be happy to assist you with faster options.
Products
A: We specialize in:
- Modern and traditional pendant lights
- Flush and semi-flush ceiling lights
- Table and floor lamps
- Wall sconces and decorative lighting
A: Many of our fixtures are compatible with dimmer switches. Please check the product specifications or contact us for confirmation.
A: Yes, all of our lighting fixtures come with bulbs included. Specific bulb details are listed in each product description. If you need alternative bulb options or have special requirements, feel free to contact our customer service team.
A: Yes, all our products meet industry safety standards and many are ETL or UL certified.
Ordering
A: We accept:
- PayPal
- Venmo
(If you would like to use another payment method, please contact us.)
A: Yes! We use industry-standard 256-bit SSL encryption for all transactions.
A: If your order hasn’t shipped yet, we may be able to make changes. Please contact us as soon as possible.
A: Yes! We offer discounts for designers, contractors, and bulk purchases. Contact us for a custom quote.
Returns & Warranty
A: We offer a 30-day return policy for unused items in original packaging.
A: Yes, all our lighting products come with a 2-year manufacturer's warranty.
A: Please contact us within 7 days of delivery with photos, and we’ll resolve it quickly
Installation
A: Most fixtures include installation instructions and hardware. For complex installations, we recommend professional help.
Customer Service
A: Reach us at:
- Email: support@lustergaza.com
- Phone: (562) 526-1084(Mon-Fri, 9AM-6PM EST)
- Live Chat on our website
Energy Efficiency
A: Yes! We carry a wide selection of LED-compatible fixtures and energy-saving lighting solutions.